The words "I'm Sorry" are very powerful
They show you care
They acknowledge the other person as being important
They show respect
They diffuse emotions
They acknowledge hurt
They open the lines of communication to resolve conflict and differences
They heal relationships
They soften hearts
They diffuse hurt and anger
They acknowledge wrong-doing
They open the pathway for forgiveness and restitution
Acknowledging hurt emotions - Saying "I'm sorry" acknowledges there are hurt feelings. You are sorry their feelings got hurt. Saying "I'm sorry" doesn't have to mean you are right and I am wrong or vice-versa. You can say you are sorry without being sorry for what you said or did. "I'm sorry your feelings got hurt." You can also say you are sorry when you have unintentionally hurt someone's feelings, or if they have misperceived or misinterpreted your words or actions causing their feelings to get hurt. "I'm sorry your feelings got hurt, that was not my intention." Saying "I'm sorry" acknowledges the hurt feelings, quickly diffuses the negative emotions, and opens the lines of communication to resolve the misunderstanding. This is much more effective then trying to rationalize or explain the misinterpretation, or trying to get the other to see how they misperceived what was said or done. Trying to rationally argue your point will only escalate emotions and conflict creating a perceived "I'm right, you're wrong" attitude and communication. For effective communication the emotions must be responded to first.
Acknowledging wrong doing - If you have wronged someone in some way, saying "I'm sorry" is the quickest and easiest way to make amends and resolve the situation. This diffuses emotions and opens the pathway to forgiveness and restitution.
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